Frequently Asked Questions
*This is an evolving document of frequently asked Questions & Answers/Information Related to the COVID-19 virus and related policies and procedures at Kearney Regional Medical Center/Platte Valley Medical Group.
Call First Policy.
If you have flu-like symptoms or trouble breathing, the best course of action is to call your primary care provider’s office first so they can make the most accurate recommendation for patients and whether to stay home or come in to the clinic/hospital. If nurse recommends futher testing, you will be asked to enter through separate entrance and meet at nurse with proper PPE.
Platte Valley Medical Clinic is offering an on-site Respiratory Clinic for existing patients experiencing symptoms consistent with COVID-19.
The clinic is open from 8:30 a.m. to 4:30 p.m. Monday through Friday, and patients must call 308-865-2263 to schedule an appointment.
Upon arrival for appointments, patients should park in the roped-off parking area on the north side of the clinic, remain in their car, and call the number on the sign to check in. A nurse will then meet them at their car and escort them in for their appointment.
Symptoms of COVID-19 may include: body aches, cough, fever, runny, nose, shortness of breath, exposure to a known lab-positive COVID-19 person, and/or recent travel outside of the area.
If you are an existing Platte Valley Medical Clinic patient and think you are experiencing symptoms of COVID-19, call 308-865-2263 to speak to a nurse and schedule an appointment.
Clinical diagnosis of COVID-19 will be done by physicians from Platte Valley Medical Group. All testing will be submitted through the Public Health Lab in Omaha and will be done according to the current CDC guidelines for testing.
There is currently no vaccine to prevent coronavirus disease 2019 (COVID-19). The best way to prevent illness is to avoid being exposed to this virus. However, as a reminder, CDC always recommends everyday preventive actions to help prevent the spread of respiratory diseases, including:
- Avoid close contact with people who are sick.
- Avoid touching your eyes, nose, and mouth.
- Stay home when you are sick.
- Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
- Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe.
- Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom; before eating; and after blowing your nose, coughing, or sneezing.
CDC recommends wearing cloth face coverings in public settings where other social distancing measures are difficult to maintain (e.g., grocery stores and pharmacies), especially in areas of significant community-based transmission.
CDC also advises the use of simple cloth face coverings to slow the spread of the virus and help people who may have the virus and do not know it from transmitting it to others. Cloth face coverings fashioned from household items or made at home from common materials at low cost can be used as an additional, voluntary public health measure.
Cloth face coverings should not be placed on young children under age 2, anyone who has trouble breathing, or is unconscious, incapacitated or otherwise unable to remove the mask without assistance.
The cloth face coverings recommended are not surgical masks or N-95 respirators. Those are critical supplies that must continue to be reserved for healthcare workers and other medical first responders, as recommended by current CDC guidance.
The virus that causes COVID-19 is spreading from person-to-person. Someone who is actively sick with COVID-19 can spread the illness to others. That is why CDC recommends that these patients be isolated either in the hospital or at home (depending on how sick they are) until they are better and no longer pose a risk of infecting others.
How long someone is actively sick can vary so the decision on when to release someone from isolation is made on a case-by-case basis in consultation with doctors, infection prevention and control experts, and public health officials and involves considering specifics of each situation including disease severity, illness signs and symptoms, and results of laboratory testing for that patient.
If your symptoms are mild, you will be treated in your home with supportive care. This means treating your symptoms. Stay hydrated with water or sports drinks. If you have a fever, treat with ibuprofen or acetaminophen (Tylenol) per the doctor’s recommendations. If your symptoms worsen and you feel you need medical care, call your provider and tell them that you have, or are being evaluated for COVID-19.
Other things that you can do to treat a viral infection at home include:
- Avoid sharing personal household items (drinking glasses, eating utensils, towels, or bedding). After using these items, wash thoroughly with soap and water.
- Wash your hands often with soap and water for at least 30 seconds. Avoid touching your eyes, nose, and mouth with unwashed hands.
- Clean all “high touch” surfaces every day. Also, clean any surfaces that may have body fluids on them. Follow the instructions on your cleaning product.
Patients with confirmed COVID-19 should remain under home isolation precautions until the risk of transmission is thought to be low. The decision to discontinue home isolation is made on a case-by-case basis with your health care provider and the state health department.
If your symptoms worsen and you feel you need medical care, call your provider and tell them that you have, or are being evaluated for COVID-19. If symptoms are severe, please call 911.
The Centers for Medicare & Medicaid Services has created fact sheets for Medicare, Medicaid, the Children’s Health Insurance Program and some individual and small group market private insurance plans that explain coverage for COVID-19-related health care services.
The Nebraska Department of Health and Human Services (DHHS) has set up a coronavirus (COVID-19) information line that will allow residents to get answers to general questions and receive information on resources available. That number is (402) 552-6645; hours of operation are 8 a.m.-8 p.m. CST, 7 days a week.
We are grateful for community’s generosity during this time. Please fill out this form if you would like to make a donation of PPE or morale-boosting items for our staff and we will connect with you. Thank you.